Order Information

Ordering

Ordering may be conducted online, over the telephone, fax, mail, or e-mail. Credit card, debit card, Amazon and PayPal orders will be accepted on our secure on-line shopping cart or by telephone. Please make checks and money orders payable to “Lavender Green.” If you are using a check or money order, we must receive payment prior to shipping your order. For security reasons, credit/debit card payments require your daytime telephone number so that we may confirm account information. Your credit card will be posted by LavenderGreen.

Product Design Time

Most of our lavender products and gifts ship via Priority Mail and arrive within a week of your order.  Custom orders of our lavender filled pillows and closet sachets are made to order for freshness and we suggest you allow two weeks for our artisans to make them freshly for you.  All orders will be posted to your credit card when placed

Returns, Replacements and Refund Policy

We hope that you will be delighted by your purchase, but if you are not we will accept returns within 30 days for a full credit or exchange, excluding shipping costs.  Please notify us immediately if your order is damaged in shipping because an insurance claim through Priority Mail, USPS will need to be filed. We will replace it ASAP at no cost to you if you will provide a digital picture of the damaged package and contents. USPS Priority Mail Service requires a picture of of the damage to accept a claim along with proof of value, damage, replacement, or repair costs.

Priority Mail Claim Policy
“You’ll need to upload a .pdf or .jpeg of sales receipts or invoices.
If you received something damaged or items are missing from a package, please retain the contents you received and all the associated packing materials until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.”

Custom or bulk quantity Orders
Custom and bulk orders for 12 or more units of a particular item cannot be returned for credit or exchange because they cannot be re- listed on our website, so we encourage you to ask for a sample before placing a quantity order of 12 units or more.

Shipping

We ship LavenderGreen orders via US Priority Mail for a flat fee of $9.90. Some orders need to be packed in more than one large box and if your order requires multiple boxes, you will be charged the flat rate of $9.90 for each box. Priority Mail service typically arrives in three days within the continental United States. Express service and International orders and multiple boxes are re-calculated at the time of delivery and may be posted to your account after the initial order is processed. Many of our products are sewn to order or hand-crafted to order, so please allow two weeks for shipment of these items. Please e-mail Ginna if you have questions about shipping.

Questions and Special Requests

If you would like to discuss custom fabrics or designs or have questions, mention them in the Order Notes on your Check Out Page or contact us.